James Wright

James Wright has a diverse work experience in the technology industry. James started their career as a Technician/Help Desk Representative/Lab Attendant in the IT Department at Salem State University. Afterwards, they worked at Best Buy as an Operations Agent/Advanced Repair Agent, where they provided technical support and diagnostics for various electronic devices.

In 2014, James joined Manhattan Software, which was later acquired by Trimble. At Trimble, they served as a Support Analyst, specializing in troubleshooting SFTP, JavaScript, Java, SSO, and Rest API issues for enterprise products. James also played a key role in introducing a new product to a major financial institution and led the implementation of the first integration for Trimble Space Scheduling/CAFM.

James's most recent role is with OpenClinica, where they serve as a Principal Application Support Engineer. In this position, they act as a tier 3 escalation point for troubleshooting complex issues with JavaScript, Java, SSO, Rest API, and SSL. James has successfully mentored and onboarded new team members, resulting in doubling the size of the support team. James has also architected customized solutions for clients, contributing to increased client retention.

Overall, James Wright has proven expertise in providing technical support, troubleshooting various software and hardware issues, and contributing to the growth and success of the companies they have worked for.

James Wright holds a Bachelor's degree in Professional, Technical, Business, and Scientific Writing from Salem State University. In addition, they have obtained multiple certifications in various blockchain-related fields from the Blockchain Training Alliance in 2022.