Xavier Mayo is a professional with extensive experience in customer care and support management across various organizations. Currently serving as the Head of Customer Care at OpenFire since April 2024, Xavier is driving the transformation of ERP support services by redesigning processes and enhancing team skills, alongside implementing KPIs for measuring customer satisfaction and operational efficiency. Prior to this, Xavier held the position of Customer Care & Success Manager at Pyxo from January 2022 to March 2024, overseeing a rapidly growing team during a significant user expansion. Xavier has also worked as Customer Care & Delivery Manager at UKG, where management of a support team focused on B2B and B2C issues in an international context took place. Previous roles include Head of Customer Care at Lydia, Knowledge Specialist at BlaBlaCar, and various positions at Free and SFR Business, showcasing a solid foundation in customer support, training, and process improvement throughout a diverse career.
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