Marissa Brown

Marissa Brown is a transformational, metrics-driven leader with over 15 years of experience in client success and operational management within technology-driven industries. They progressed from a Sales/Service Assistant to Director of Technology and Research at Catch Des Moines, where they implemented strategic CRM solutions and enhanced operational efficiency. As Vice President of Customer Success at Innovation Refunds, Marissa developed key stakeholder relationships and led initiatives that achieved a 93% collection rate. Currently, Marissa serves as Director of Customer Success at OpenLoop, focusing on enhancing client experiences and driving retention through data-driven strategies and process improvements. They hold degrees in Business Administration and Science from AIB College of Business.