Maxwell Valencia is an accomplished IT professional with extensive experience in technical support and management. Currently serving as IT Manager and Clinical Tech Support Supervisor at OpenLoop since October 2023, Maxwell has established a new clinical tech support team and developed processes for new hires, while coaching team members to provide exceptional support. Prior to this role, Maxwell worked at The Weitz Company as a Solutions Architect, assisting the infrastructure team with projects and user issues. Maxwell's experience also includes serving as Endpoint Systems Analyst II at EMC Insurance Companies, where support was provided to departments and training for new hires was conducted. Earlier roles at Geek Squad involved progressing from Consultation Agent to Advanced Repair Agent, focusing on customer consults, team training, and repairs. Maxwell started the career in technology at Staples as a Certified Technician, helping customers with tech issues and inventory management. Educational background includes an ITNA degree from Des Moines Area Community College and an Associate's degree in English Language and Literature from Florida State College at Jacksonville.
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