Seth Hansen

Seth Hansen is an accomplished executive with extensive experience in customer success and support across various organizations. Currently serving as Vice President of Customer Success at OpenLoop since January 2026, Seth has held key leadership positions at SOCi.ai, Gong, Docebo, and Domo, focusing on operational improvements, cost reduction, and enhancing customer retention. With a strong background in managing large teams and driving profitability during periods of rapid growth, Seth has developed expertise in implementing scalable support models and launching new services. Seth's professional journey also includes impactful roles at HealthEquity, American Express, National Vision, Previdence, and Standard Optical Company. Academically, Seth holds an M.B.A. with an emphasis in Project Management from Westminster University and is a Certified Six Sigma Lean Black Belt.