Shayla Rao is a Technical Customer Success Manager at OpenLoop, overseeing healthcare client success and engineering solutions through API integrations and workflow design since November 2025. Previously, Shayla held the position of Solutions Architect at Journyz, contributing to the development of features for an early-stage SaaS CRM startup from April to July 2025. Shayla gained extensive experience at General Motors as an Enterprise Software Engineer & Operations from July 2022 to August 2024, where efforts led to a 25% efficiency gain across multiple teams through automation and workflow optimization. Earlier roles include a Cloud Engineering Internship at Intel Corporation and Software Development Internship at CDK Global, along with research work at Oregon Health & Science University. Shayla holds a Bachelor of Science in Computer Science with a focus on Bioinformatics from Oregon State University and has completed additional studies at Portland Community College and Lincoln High School.
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