Joy Rees is a seasoned Customer Success Leader with over 10 years of experience in team management and strategic customer relationship management. They played a key role in scaling a global Customer Success team from 4 to over 40 while maintaining exceptional NPS scores above 90. Joy's background includes positions as Senior Director of Customer Success at Workday Peakon Employee Voice and Talent and Culture Project Manager at Old Mutual. Currently, they serve as Customer Success Director at Openr, continuing their commitment to fostering strong customer relationships and driving employee engagement. Joy is also pursuing multiple advanced degrees, including a Master's in History and an MSc in Organisational Psychology.
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