Angel B. is a dynamic and motivated Manager currently serving as the Senior Manager of Cloud Customer Technical Success Services at OpenText. Previously, Angel held various roles at Dell EMC, including Critical Incident Manager and Customer Advocacy Consultant, where they launched critical teams, managed escalations, and drove process improvements. With a strong background in customer support and project management, Angel has developed expertise in escalation management and incident resolution, significantly enhancing team productivity and customer satisfaction. Angel has also contributed to team development and support processes during their tenure at Apple.
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