David Sims is a seasoned technical support professional currently serving as Sr. Manager Technical Support at OpenText. With a Bachelor's degree in Computer Science from Wilfrid Laurier University, they began their career as a Support Technologist and Training Specialist at Spicer Corporation from 2000 to 2005, where they developed strong customer relationships and trained users on various software technologies. From 2005 to 2008, David worked as a Product Support Specialist at OpenText, managing technical inquiries and escalating complex issues. Throughout their career, David has held multiple leadership roles, demonstrating a commitment to customer-centric operations and effective team management.
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