Derek Schwartz

Derek Schwartz is a dedicated professional with over five years of managerial experience in SaaS and B2B environments, complemented by more than ten years in customer support. Currently serving as the Lead Cloud Service Manager at OpenText, Derek specializes in managing IT services with a focus on Major Incident Management, Problem Management, and Release Management. Previously, they held various roles including Manager of CS Technical Operations Command Center at eBay and Major Incident Manager/Problem Manager at Dell EMC, where they efficiently managed high-priority incidents for numerous major clients. Derek holds a Bachelor's Degree in Communications, Public Relations, and a Minor in Spanish Language and Literature from Utah Valley University.