Erick Johnson has over 20 years of experience in the technology and operations sectors, specializing in EDI solutions and cloud services management. Currently serving as a Sr. Cloud Services Manager at OpenText since December 2016, Erick acts as an escalation point for production support and drives process improvements in high-visibility projects. Prior roles include SaaS Staff Software Engineer at IBM, where responsibilities included EDI vendor management and client support, and EDI Systems Analyst at both Quick Solutions, LLC, and Abbott, focusing on integration and implementation issues. Erick's educational qualifications include a Master of Business Administration in E-Commerce Management and a Bachelor of Science in Business Administration with a focus on Management Information Systems.
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