Ganesh Kumar is an ITIL V4 Certified Customer Success & Operations Leader with over 18 years of experience in customer service, project implementation, and process optimization within the SaaS, Healthcare IT, and Telecom industries. They currently serve as the Lead Major Incident Manager at OpenText, where they manage major incidents, change, and problem management. Previously, they served as Operations Lead at Microsoft from 2012 to 2021, and as Manager of Customer Services at Starmark Software from 2021 to 2024. Ganesh has a strong background in stakeholder collaboration, SLA and KPI management, and driving operational efficiency, as well as expertise in customer retention strategies and AI technology assessments.
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