Heidi Oaks is the Lead Technical Writer at OpenText and has been with Informative Graphics as a Senior Technical Writer since 2000. With over 17 years of experience as a RoboHelp specialist, they excel in XML authoring within shared content management environments. In addition to their technical writing career, Oaks is a professional portrait sculptor, creating custom pieces in clay and bronze by commission since 1982, and has authored the book "Portrait Sculpture Simplified." They maintain an educational forum for fellow sculptors and are currently under contract with Ripley's Entertainment. Oaks holds a BA in Fine Art from the University of Oregon.
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