Imran Ahmed is a seasoned Principal Cloud Service Manager with over 15 years of extensive experience in service delivery and operations management, recognized for their strategic project leadership and commitment to service excellence. Currently at OpenText, Imran leads initiatives that align IT services with business goals while fostering innovation and operational efficiency. Previously, at Hitachi Digital Services, Imran received the Platinum Award for leadership and consistently drove operational improvements across various enterprise accounts. Their diverse background includes significant roles at Parexel, Genpact, and Novartis, where they excelled in implementing ITIL-based service frameworks and leading complex IT transformations. Imran holds a Master of Science in Computer and Information Sciences from Middlesex University and has a proven track record of delivering measurable business impact by leveraging advanced ITSM methodologies.
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