Jamie Oswald is a skilled IT professional with extensive experience in technical support and system engineering across multiple organizations. Currently serving as a Senior Technical Support Engineer at OpenText since March 2024, Jamie has previously held significant roles such as EMEA Technical Support at Confluent and Hyland from 2019 to 2023. Expertise includes L3 support for IBM ECM offerings and advanced technical solutions in various environments, with a strong background as a Senior ECM and IBM i2 Support Specialist at both Bell Integration and Portal. Jamie’s technical foundation was built through positions at ING Direct UK as a System Engineer and Oracle UK as a System Support Consultant, with a certification from IBM FileNET and comprehensive experience in application and system support since 1994. Education was completed at Charters between 1987 and 1992.
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