Jan Hickman currently serves as Lead Service Manager at OpenText, with a focus on optimizing managed services since December 2018. Prior to this role, Jan held various positions at Hewlett Packard Enterprise and OpenText from 2010 to 2017, including Manager of Customer Success, where contributions included enhancing post-acquisition customer performance and leading initiatives for diversity and inclusion. Jan has also served as President of the Junior League of Palo Alto-Mid Peninsula, promoting community programs that empower girls in STEAM, and has extensive experience in customer success roles across multiple companies, starting from a Software Engineer at IBM in 1989. Jan holds a degree in Computer Science and Business from California State University, Chico, and has completed post-graduate coursework for a Master's in Computer Science.
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