Jenae Baumann is an experienced manager in customer support, currently serving as Manager of Production Support at OpenText since October 2020. Jenae has a proven track record in developing high-performing customer support teams, focusing on employee retention, customer satisfaction, and effective communication regarding Webroot’s vision and products. Previously, Jenae held the role of Supervisor of Production Support at OpenText, providing support to front-line customer care experts and driving performance metrics. Prior experience includes serving as Team Leader and Customer Service Representative at Crawford & Company, where Jenae supervised staff, resolved escalated issues, and facilitated performance management. Jenae's early career featured roles at Gowling WLG, Element Dance Arts, and Sobeys, showcasing a breadth of administrative and supervisory skills. Jenae holds a Bachelor's Degree from the University of Toronto and a Mental Health First Aid Certificate from the Canadian Mental Health Association.
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