Jerry Poon has extensive experience in software technical support, specifically within IBM's WebSphere product line, having served as a Software System Support Specialist and subsequently as a Software Technical Support Engineer, providing both Level 1 and Level 2 support. Following tenure at IBM, Jerry Poon transitioned to OpenText in a leadership role, serving as Lead Cloud Support Specialist and Sr. Cloud Support Specialist from February 2021 to December 2024. Jerry Poon holds a Bachelor's degree in Computer Information Systems from American Sentinel University and a Master's degree in Business Administration with a focus on Information Systems from the University of Phoenix.
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