Joyce M.

Joyce M. is an experienced IT professional with 5 years in the industry, currently serving as the Lead Customer Success Manager for Cybersecurity in EMEA at OpenText. They manage a diverse portfolio of 17 accounts, focusing on ensuring high renewal rates and driving upsells. Previously, Joyce held various roles including Team Leader at Concentrix, where they supervised a team of 30 and ensured adherence to performance metrics. Their background also includes experience as a Web Designer and a brief academic tenure at EPSI.