Keith Kwan

Keith Kwan has extensive experience in customer service and renewals within the technology and food industries. As a Manager of Enterprise Renewals at OpenText, responsibilities included strong customer engagement, multitasking in fast-paced environments, and maintaining a deep knowledge of renewals and customer retention. Prior roles at OpenText included positions as a Renewals Account Specialist and Lead Renewals Account Representative, focusing on managing a book of business and leading a team to enhance the renewal process. Additionally, Keith gained sales experience as an Inside Sales Representative for Nestle Canada, where daily responsibilities involved high-volume client outreach and upselling products. Keith holds a Bachelor of Commerce in Hospitality and Food Administration from the University of Guelph.