Mark Konanec is the Principal Customer Advocate at OpenText, where they work on establishing expectations and resolving customer issues while enhancing satisfaction. Prior to this role, they held multiple positions at Global 360, including Sales Engineer and Technical Account Manager, where they developed solutions and managed key client relationships. Mark also served as a Software Developer/System Analyst/Project Manager at Groupe Conseil Integrim, leading the deployment of high-volume capture solutions. They earned a Bachelor of Commerce in Management Information Systems from Concordia University.
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