PS

Peggy Stiles

Senior Technical Support Manager at OpenText

Peggy Stiles has extensive experience in the technical support field, with a focus on managing teams and supporting customers with various software products. Beginning their career at Future Tech Consulting as a Customer Support Representative, Peggy has since held various managerial roles at OpenText, including Senior Technical Support Manager and Customer Support Manager. Their responsibilities have encompassed overseeing teams, providing second-level support, and collaborating with development and product management to address customer issues efficiently. Peggy's education includes a degree in Computer Program/Systems Analyst and MCSE Certification from Conestoga College.

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Timeline

  • Senior Technical Support Manager

    November, 2018 - present

  • Manager, Customer Support - Search Team

    September, 2015

  • Technical Lead, Customer Support

    October, 2014

  • Principal Technical Analyst

    February, 2011

  • Customer Support Manager

    July, 2008

  • Team Lead - Customer Support

    August, 2002

  • Customer Support Rep

    February, 2000

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