Shaz Jamal is a highly experienced professional in service delivery and account management, currently serving as the Lead Service Delivery Manager at OpenText since July 2016. In this role, Shaz is responsible for managing various managed services customers, ensuring that all service level agreements (SLAs) are met for the customer service team. Prior to OpenText, Shaz worked at HP as a Customer Success Manager and Technical Account Manager from March 2015 to July 2016, where responsibilities included developing testing strategies and providing organizational support for digital marketing efforts. Earlier experience at Moove Agency from May 2010 to February 2015 involved leading development teams, managing projects from inception to completion, and providing technical support to clients. Shaz holds an HND in Computer Science from Kingston University and has a background in optimizing WordPress CMS and improving user experiences.
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