Suraksha Gowda is a Technical Support Specialist at OpenText, having joined the company in January 2022, and also serves as a Cloud Support Specialist with a focus on Electronic Data Interchange (EDI). Responsibilities include monitoring alerts during file transfers between clients, updating them on failure causes, and escalating issues to relevant teams as necessary. Prior to this role, Suraksha worked at Catchpoint from July 2019 to January 2022 as a Senior Technical Engineer and Technical Account Manager, where duties involved monitoring client web applications, diagnosing performance issues, and providing support through various communication channels. Suraksha holds a Bachelor of Engineering degree in Computer Science from SJB Institute of Technology, completed in 2019.
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