Tim Cappetto

Tim Cappetto is a Software Development Escalations Manager at OpenText since February 2023, with a strong focus on customer needs and resource management developed over years of experience. Prior to this role, Tim served in the same capacity at Micro Focus and Hewlett Packard Enterprise from October 2017 to February 2023 and February 2014 to October 2017, respectively, emphasizing customer-first initiatives. Tim's earlier experience includes serving as the Customer Operations Director at 3DMD from March 2005 to February 2014, where responsibilities encompassed product development, customer support, and inventory management. Tim began the career as a Programmer / Analyst at Southern Company Services, contributing to financial application development and database design. Tim earned a BS in Software Engineering from Southern Polytechnic State University and attended the Georgia Institute of Technology.