Vachan Dev has extensive experience in IT Service Management, currently serving as a Senior Incident Manager at OpenText, where they develop service management frameworks and engage over 30,000 employees across various departments. Previously, Vachan was an Incident Manager at The Globe and Mail, where they designed ITIL-based processes to enhance incident lifecycle management, and also held roles at Syniverse and CaseWare International Inc., focusing on incident, problem, and change management. They have a strong foundation in ITIL practices and have consistently driven improvements in service delivery and client satisfaction throughout their career. Vachan's educational background complements their expertise in managing complex IT service programs globally.
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