Vipul A. is a seasoned technical support professional with extensive experience in various roles across multiple organizations. Currently serving as a Sr. Technical Support Specialist at OpenText since August 2025, Vipul has also been a Technical Support Engineer at GM Solutions since December 2021 and worked as a Technical Specialist at insightsoftware from August 2021 to August 2025, delivering L3 support for complex technical issues in hybrid environments. Prior to these roles, Vipul held positions including IT Technical Engineer at TEIBAS, where responsibilities included managing Windows Server and Linux environments, and IT Support Engineer at Calligo, specializing in global end-user support on a range of operating systems and applications. Vipul began the career as a Junior IT Support Engineer, focusing on front-line technical support. Currently pursuing a Bachelor of Science in Computer Science at York University, Vipul also holds a Bachelor of Applied Science in Software Engineering Technician from Centennial College.
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