Yvonne Malcom is a seasoned global support leader with a passion for driving AI and automation in customer support. With extensive experience at companies like OpenText, GE Information Services, and Congressional Information Service, they have successfully managed large-scale technical support and production operations. Currently, Yvonne leads a global organization at OpenText, focusing on optimizing workflows and enhancing customer satisfaction through innovative strategies. Yvonne holds a Bachelor of Science in Management Information Systems from Strome College of Business and continues their education at Old Dominion University.
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