Customer & agent experience management SaaS for Cloud Contact Centres.

AI/ML

Computing

Electronics

Software

Operata

Operata's headquarters in Melbourne, Australia

Romilly Blackburn

Guy Granger

John Mitchem

👋 Franco Trimboli

Andy Scott

This department focuses on designing and implementing innovative engineering solutions across various platforms.

Engineering Solutions

The Engineering Team at Operata is responsible for designing, developing, and maintaining the software that powers the company’s customer and agent experience management solutions for cloud contact centers. This team of skilled engineers collaborates to build user-friendly interfaces and robust backend systems, ensuring seamless functionality and scalability to meet client needs. They also focus on implementing innovative features and enhancing system performance to optimize overall user satisfaction.

Engineering Team

This department focuses on enhancing customer satisfaction and retention through effective communication, support, and marketing strategies.

Customer Engagement

The Leadership Team at Operata is responsible for setting the strategic direction and vision of the company, driving innovation in customer and agent experience management solutions for Cloud Contact Centres. This team collaborates closely to align product development with market needs, enhance business growth through strategic partnerships, and ensure operational excellence, fostering a culture of leadership and accountability throughout the organization.

Leadership Team

This department focuses on software development and enhancing customer experience through strategic initiatives.

Development and Customer Experience

This department focuses on overseeing and optimizing business operations to improve efficiency and effectiveness.

Operata

Org chart

Teams

Engineering Solutions

Engineering Team

Customer Engagement

Leadership Team

Development and Customer Experience

Operations Management

Offices

Operata

Org chart

Teams

Engineering Solutions

Engineering Team

Customer Engagement

Leadership Team

Development and Customer Experience

Operations Management

Offices

Related companies