Ender Kayacan is an ITIL expert and process owner specializing in Incident, Change, and Problem Management at operational services GmbH & Co. KG since 2011. With over 15 years of experience, Ender has focused on designing, optimizing, and controlling IT service management processes to enhance service quality and operational reliability. Ender is known for analytical thinking, strong process discipline, and a practical application of ITIL best practices. Ender holds a degree in Construction Engineering from Technische Universität Darmstadt, where they studied from 1992 to 1998.
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