Oliver Marson is an expert in IT Service Management (ITSM) and digital strategy with over 25 years of experience. Currently a Team Lead at operational services GmbH & Co. KG, they focus on ServiceNow technology workflows and the development of resilient organizations. Oliver has held various roles, including Senior Manager at Deloitte and Associate Director at Cognizant, where they provided strategic consulting and implemented service improvements across multiple sectors. They have also contributed as a webmaster for non-profit organizations and bilingual educational institutions. Oliver's educational background includes a degree in Human Medicine from Johannes Gutenberg-University Mainz.
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