Cait K.

Cait K. serves as the Chief Customer Officer at Airtable, where they lead the Customer Experience organization, focusing on customer growth and retention. Previously, they held various leadership roles at Zendesk, contributing to its growth from under $100M to over $1B in revenue. With over a decade of experience, Cait has a strong background in customer success, account management, and strategic transformation across the customer lifecycle. They are also a Limited Partner at Operator Collective and an advisor for PeakSpan Capital, committed to supporting B2B SaaS companies. Cait holds a Bachelor of Arts in International Business and Italian from the University of California, Davis.