Lorenzo Thomas is a skilled Technical Support Specialist at OPEXUS, with a proven track record in delivering exceptional customer service and technical support. Previous roles include Data Entry Specialist at Beacon Hill Staffing Group, where responsibilities included surpassing call-handling goals and meticulous documentation, and Office Services Specialist at Williams Lea Tag. With foundational experience as Help Desk Specialist at the Association of American Medical Colleges and Service Operations Intern at Freddie Mac, Lorenzo excelled in IT projects and manual testing efforts. Lorenzo's early career comprises positions in customer service and management, notably at Chick-fil-A and Fro-zen-yo. Academically, Lorenzo holds a Bachelor's degree in Computer Science from West Virginia State University and has undergone comprehensive IT training through Year Up.
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