万九

九万 is currently the Head of the Internet User Experience Team at OPPO, focusing on commercial experience growth. They have held prominent positions such as Director of the UED Center at 环球易购 and Head of the Customer Experience Center at 顺丰速运有限公司. Previously, 九万 was the Head of the Service Design Department at 零点研究咨询集团 and worked as a Strategy Consultant at 南方电网. They are a recognized expert in service design, serving as a committee member and gold judge at international user experience competitions, while also being nominated for the China Service Design Award in 2021. 九万 is pursuing a Master’s degree in Service Design and Experience Strategy at the University of Hong Kong.