Athanasios Tsakoumis

Athanasios Tsakoumis has a diverse work experience in customer support, IT operations, professional services, support department, technical sales, and data protection. Athanasios has held positions such as Director of Customer Support & IT Operations at Optasia since 2021. Prior to that, they worked at Softomotive from 2017 to 2021, where they initially started as a Director of Professional Services & Support department and quickly gained the trust of top leadership. Athanasios then expanded their impact by taking on additional roles such as Director of Technical Sales team and Data Protection Officer, controlling a budget of around €1.5m. At Nokia, Tsakoumis worked as a Senior Customer Support and R&D Engineer, where they served as a team-leader and provided coaching and mentoring to new recruits. Overall, their experience showcases a combination of technical expertise, leadership, and a strong focus on customer support and data protection.

Athanasios Tsakoumis completed their Master of Business Administration (M.B.A.) degree in Business Administration and Management, General from Alba Graduate Business School from 2015 to 2017. Athanasios also obtained a Professional Diploma in Digital Marketing from the same institution from 2018 to 2019. Prior to that, Athanasios earned a Diploma in Electrical & Computer Engineering from the University of Patras, where they studied from 2003 to 2010. In addition to their formal education, they have obtained several certifications including Executive Mentoring from Alba Graduate Business School, Lean Six Sigma Black Belt from IASSC, and various certifications in areas such as product management, customer experience, data analytics, and sales operations from LinkedIn. Athanasios also holds diplomas in ProcessRobot and WinAutomation from Softomotive and a Freshdesk Product Expert Certification from Freshworks. Athanasios obtained a DPO Executive certification from TÜV AUSTRIA HELLAS Inspection and Certification Body as well.