Optasia
Athanasios Tsakoumis has a diverse work experience in customer support, IT operations, professional services, support department, technical sales, and data protection. Athanasios has held positions such as Director of Customer Support & IT Operations at Optasia since 2021. Prior to that, they worked at Softomotive from 2017 to 2021, where they initially started as a Director of Professional Services & Support department and quickly gained the trust of top leadership. Athanasios then expanded their impact by taking on additional roles such as Director of Technical Sales team and Data Protection Officer, controlling a budget of around €1.5m. At Nokia, Tsakoumis worked as a Senior Customer Support and R&D Engineer, where they served as a team-leader and provided coaching and mentoring to new recruits. Overall, their experience showcases a combination of technical expertise, leadership, and a strong focus on customer support and data protection.
Athanasios Tsakoumis completed their Master of Business Administration (M.B.A.) degree in Business Administration and Management, General from Alba Graduate Business School from 2015 to 2017. Athanasios also obtained a Professional Diploma in Digital Marketing from the same institution from 2018 to 2019. Prior to that, Athanasios earned a Diploma in Electrical & Computer Engineering from the University of Patras, where they studied from 2003 to 2010. In addition to their formal education, they have obtained several certifications including Executive Mentoring from Alba Graduate Business School, Lean Six Sigma Black Belt from IASSC, and various certifications in areas such as product management, customer experience, data analytics, and sales operations from LinkedIn. Athanasios also holds diplomas in ProcessRobot and WinAutomation from Softomotive and a Freshdesk Product Expert Certification from Freshworks. Athanasios obtained a DPO Executive certification from TÜV AUSTRIA HELLAS Inspection and Certification Body as well.
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Optasia
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We deliver Optasia, the AI Platform enabling financial access for the next billion customers. Α versatile, data-driven B2B2X (business-to-business-to-customers and SMEs) financial technology platform for MNOs, mobile wallet operators and financial institutions, which provides them with accurate credit scoring for responsible financing decision-making. We support intelligent credit decisions, enable a broad range of financial services development and drive successful business models. All with ease, through our AI-led fully-automated decisioning algorithm, which allows us to efficiently make millions of decisions on financing, based on sophisticated data analysis. Thanks to our technology and network we provide powerful flywheel effects with repeatable and scalable growth levers, to help our partners grow and enable financial access to retail & SME customers across numerous markets. Operating since 2012 as Channel VAS and expanded in more than 30 countries in Africa, Middle East, Asia and LATAM with focus in emerging markets, Optasia Enabling credit decisions for an average of 88 million customers a month and had more than 560 million addressible subscribers in 2021, continuing to expand to new markets globally. Optasia has been chosen as an investment opportunity by top firms such as Abu Dhabi's Waha Capital in 2017, and Ethos, a leading South African investment company in late 2018. The company also obtained ISO 27001 Certification in late 2021. Founded as Channel VAS in 2012, we became Optasia in 2022, incorporating a brand identity that more broadly reflects our capabilities.