OpTech.ai
JJ Refling is a seasoned professional in business operations and strategy, currently serving as a BizOps and Strategic Success specialist at Lorikeet, where efforts focus on supporting AI-powered customer service solutions for complex industries. Prior experience includes roles as Sr. Director of BizOps and Partnerships at Rainforest, leading key growth initiatives post-seed funding, and driving commercialization efforts for Stripe Connect at Stripe. Previous positions at Facebook involved enhancing product marketing strategies for commerce products, while significant contributions at Google included transforming Local Services ads into a multi-billion dollar ARR business. Early career experience includes consulting at Accenture, nonprofit management at New Sector Alliance, and internships with the United States Senate, The White House, and Obama for America. JJ Refling holds a B.A. in Public Policy Studies from Duke University.
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OpTech.ai
Scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, and neither does implementing low quality "help center summary" chatbots. OpTech.ai leverages best-in-class AI and a powerful workflow engine to deliver high quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions. We work with high growth, innovative companies in fields like FinTech and HealthTech who care about the quality of their customer experience. If you're interested in talking about how AI could transform your customer support experience, drop Steve a note at steve@optech.ai, or book time directly at https://www.getclockwise.com/c/steve-optech-ai/quick-meeting.