John P.

John P. is a seasoned Customer Service and Continuous Improvement Leader with over seven years of experience driving customer excellence and operational efficiency across East and Southern Africa. Currently serving as the Head of Customer Service, Continuous Improvement & CAPA at Optica, John has proven success in enhancing service quality and compliance within more than 100 retail outlets. They hold a Bachelor’s Degree in Purchasing & Supply Chain Management from Dedan Kimathi University of Technology and are pursuing certification as a Forensic Fraud Examiner at KCA University. John's expertise includes root cause analysis, team leadership, and data-driven performance improvement, demonstrating a strong commitment to building customer-centric systems.