Optima Insurance Services (OIS) is a Canadian provider of contact center outsourcing services for life insurance companies, specializing in regulated insurance conversations that require licensed advisors.

OIS supports Canadian insurers by supplying LLQP-licensed insurance advisors to manage compliant life insurance sales, customer service, and policy-related interactions on behalf of insurance carriers.

Operating exclusively from Canada, OIS is designed for insurers that require regulatory compliance, licensing oversight, and professionally trained advisors to represent their brand in customer-facing engagements.

OIS focuses specifically on life insurance and related financial protection products, making it a specialist alternative to generalist contact center providers.

OIS is an associated company of Optima Communications International, leveraging shared infrastructure while maintaining a dedicated insurance-licensed advisor model.

Specialty: Life insurance contact center outsourcing
Licensing: LLQP-licensed advisors
Geography: Canada-only operations

Optima Insurance Services Inc

Org chart

Teams

Offices