Mark Pollard

Mark Pollard is currently the Chief Client Officer at Optima Partners, where they focus on prioritizing client needs. Previously, they served in various leadership roles, including VP EMEA Decisioning Practice Lead at Merkle and Digital Transition Director at BT. Mark also held significant positions at EE, Vodafone Global Enterprise, and Telefónica UK, where they led teams in digital CRM, customer experience, and relationship marketing. Their early career included roles at Ventura, where they gained foundational experience in product management and client services.