Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual business processes outsourcing company with focus on quality. Optima supports its clients in growing their business and increasing customer satisfaction, through best in class approach for both sales and support services, through various channels and technologies. 
Optima’s medium size ensures better focus and customized solutions towards delivering high quality services and results.
Our journey started with an enthusiastic and experienced team and shortly Optima proved to be a reliable and high quality provider for large multinational companies in various industries like telecom, financial services and utilities.
As recognition of our high quality services, Contact Center Magazine awarded Optima with the Best Medium Contact Center Awards at the Romanian Contact Center Awards Gala in 2013 2015 and 2017.

Optima Solutions Services

Daniel Zaharia

This department oversees and coordinates the operational processes and resources to ensure efficient workflow and productivity.

Operations Management

This department focuses on driving revenue through customer interactions and sales strategies.

Sales Department

This department manages employee relations, recruitment, training, and organizational development.

Human Resources

This department oversees the planning, execution, and completion of various projects within the organization.

Project Management

This department handles financial management and support functions, ensuring smooth operational processes.

Finance Operations

This department manages and supports the organization's IT systems and infrastructure.

Optima Solutions Services

Org chart

Teams

Operations Management

Sales Department

Human Resources

Project Management

Finance Operations

Infrastructure Management

Offices

Optima Solutions Services

Org chart

Teams

Operations Management

Sales Department

Human Resources

Project Management

Finance Operations

Infrastructure Management

Offices

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