Katie Burdock

Katie Burdock has a diverse work experience spanning several industries. Katie is currently working as a Product Coach at Optimal Workshop, a global leader in tools for Information Architecture. In this role, they assist users in maximizing their knowledge and use of the company's tools, onboards new customers, arranges specialized training, and coaches best-practice study design to help grow the impact of Optimal Workshop-supported research practices within their business.

Before joining Optimal Workshop, Katie worked as a Global Account Manager at PCG Media Group, an outsourcing marketing solutions supplier. Their responsibilities in this role included ensuring brand consistency, driving efficient and innovative solutions, and working with brands for all their requirements from creative design through to print, distribution, and execution.

Prior to that, they served as an Account Director at The Delta Group, where they focused on delivering service excellence instore, outdoor, and online. Katie valued long-term partnerships with clients and worked collaboratively to lead effective change and empower strategic goals.

Earlier in their career, Katie worked as an Account Manager at Konica Minolta Marketing Services, where they managed the print process for the Heineken portfolio, and at Brand Addition, where they managed key accounts and identified growth opportunities. Katie also served as an Account Director at InnerWorkings Ireland, where they were responsible for revenue growth and profitability across the Kerry Group and Musgrave Marketplace accounts.

Katie began their career at Clondalkin Group as a Customer Service Representative, where they liaised with customers across all departments and operated as their key point of contact. Katie later joined Snap Printing as a Centre Manager, where they handled various customer service duties, including dealing with walk-in trade, quoting for jobs, and organizing dispatch.

Overall, Katie Burdock has gained extensive experience in account management, customer service, and business development across their various roles.

Katie Burdock has a diverse education history. In 2000, they began their secondary education at Old Bawn Community School, where they pursued a Leaving Certificate. Their field of study included English, Irish, Maths, French, Business Studies, Art, and Geography. After completing their secondary education in 2005, Katie obtained a Certificate FETAC Level 5 in Media Production from St. Kevin's College.

Continuing their educational journey, in 2006, they also received a FETAC Level 5 Certificate in Photography and Media Production from FETAC (Further Education and Training Awards Council). Most recently, in 2020, Katie attended CMIT, where they obtained a Certificate in Project Management.

Additionally, they hold certifications in QQI Level 6 Project Management from Quality and Qualifications Ireland (QQI), obtained in April 2020. It is worth noting that no information about their primary education or any further academic pursuits beyond the provided information is available.