Ronen Bibi

Ronen Bibi is an experienced leader in customer service and support with a solid background in managing teams and driving customer satisfaction. Currently serving as the Director of Customer Service at OptimalPlus since July 2018 and the Director of Customer Support at Risco Group since January 2013, Ronen has successfully led a global team of 45 engineers and has been instrumental in overseeing projects from design to maintenance. Key achievements include establishing service contracts, conducting technical reviews, and enhancing customer support channels through social media platforms. Additionally, Ronen held roles at Comverse Technology, Inc. as VAS Deployment Group Manager and Messaging Section Leader, contributing to the field since 2000. Ronen holds a BA in Economics from The Open University of Israel.