Michael Thewless is a skilled 3rd Line IT Engineer with over 10 years of experience managing IT teams in various sectors, including charity and non-for-profit organizations. Currently working at Optimity Ltd, they engage in complex problem-solving, incident, and change management, demonstrating strong communication skills with both technical and non-technical stakeholders. Michael's past roles include Senior IT Technician at the National Association of Pension Funds and Service Desk Duty Manager at CoopSys, where they enhanced operational efficiency and supported substantial IT infrastructure changes. They possess a solid educational background in Computing and various IT topics from Coulsdon College and Edenham High School.
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