Adnan Masic

Adnan Masic has extensive experience in service and account management, currently serving as Director of Service Level Management at Optimizely since September 2019, following progressive roles including Senior Manager and Global Manager in Technical Support Services. Prior to Optimizely, Adnan Masic was Head of Service Management and Head of Service Desk at Rg19 and worked as an Inside Sales professional at Parker Hannifin AB. Early career experience includes a role as a Quality Assurance Tester and completion of a Bachelor Thesis at Ericsson, focused on optimizing data collection for prototype manufacturing. Adnan Masic holds a Bachelor's degree in Industrial Management and Production from KTH Royal Institute of Technology and completed a leadership development course at Chefakademin in 2018.