André Hansen

André Hansen has extensive experience in service level and incident management, currently serving as a Senior Service Level Manager at Optimizely since February 2021. Previous roles include Escalation Manager and Problem Manager at Tradeshift from May 2017 to May 2020, where responsibilities included managing major incidents and enhancing operational stability. Prior experience at Capgemini spanned roles such as Problem Manager, Service Delivery Manager, and Senior Major Incident Analyst, focusing on incident management and customer satisfaction post-technical go-live. Earlier career roles included positions in technical support, change coordination, and customer service. André holds a diploma from Nord Osterdal Gymnasium, completed in 2005.