Bernard Wong is a Customer Success Manager with extensive experience in driving customer satisfaction and product adoption across various industries. Currently at Optimizely since January 2025, Bernard manages a diverse portfolio of customers and develops strategic plans aligned with their goals. Prior experience includes a role at Trendence Institut, where Bernard focused on enhancing customer experience and driving product utilization from March 2023 to January 2025. Previously, Bernard contributed to SatoshiPay as a Customer Support Working Student, addressing user inquiries related to cryptocurrency transactions, and worked as a Customer Care Agent at Delivery Hero, resolving operational issues in multiple languages. Bernard holds two Bachelor of Arts degrees, one from The Chinese University of Hong Kong and another in Social Work from Alice-Salomon-Fachhochschule für Sozialarbeit und Sozialpädagogik Berlin.
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