Charles Ardell is an experienced IT professional with a career spanning over 15 years in service improvement and incident management. Currently serving as a Senior Service Improvement Manager at Optimizely since July 2019, Charles previously held the position of Major Technical Incident Manager/Sr. Systems Support Analyst at Santander Bank, N.A. from January to October 2018. Prior to that, Charles worked at Pfizer as the Information Technology Site Manager for the Kendall/MIT location, overseeing infrastructure and IT personnel for 970 R&D scientists. Charles also gained expertise as a Major Incident Manager/Systems Analyst at Fidelity Investments from November 2005 to December 2015. Educational credentials include a Bachelor's degree in Management Information Systems from the University of Massachusetts Lowell and further studies at Harvard University.
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