Kris Kwak

Kris Kwak is a Senior Customer Success Manager with extensive experience in the Computer Software and SaaS industry. Currently at Optimizely, Kris cultivates executive-level relationships and provides strategic guidance to clients, ensuring high renewal rates through deep product knowledge and proactive support. Previously, Kris held various roles in customer success and account management, including positions at PTC and ECI Software Solutions, where they achieved significant reductions in customer churn and maintained strong client relationships. Kris is pursuing a Bachelor of Business Administration with a focus on Marketing at The University of North Dakota.