Luke Jerviss is a Customer Success Manager at Optimizely, starting in January 2024, with a rich background in customer success and account management. Prior experience includes a tenure as Senior Customer Success Manager at Siteimprove from September 2014 to May 2023, where responsibilities included leading a team managing over 2,000 customers and $30M+ in revenue, achieving retention and expansion goals, and revamping training resources for customers. Other roles at Siteimprove encompassed Solution Specialist, Account Executive, and Account Specialist, emphasizing upselling strategies and pipeline development. Earlier career experiences include positions at Ted Mann Concert Hall, Lutheran Campus Ministry-Twin Cities, Caledonia Area Public Schools, and Gopher Sports Marketing, showcasing a diverse skill set in customer interaction and technology assistance. Luke Jerviss holds a Bachelor of Arts in Asian Languages & Literatures from the University of Minnesota and participated in a One-Year Study Abroad Program in Chinese Studies at Peking University.
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