Richard Baylis is an accomplished professional with extensive experience in customer success, technical support, and digital project management. Currently serving as Director of Expert Services at Optimizely since January 2021, Richard has a proven track record of leadership roles, including Customer Success Director at Episerver and positions at LiveTiles, R J Baylis LTD, and GroupM. Expertise spans team management, online advertising traffic, and digital project delivery, underscored by a significant tenure at Microsoft, where Richard led technical support across the EMEA region. Richard holds a 2:1 degree in Advertising from the University of Southampton.
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